Last Updated: 14 January 2026
This Privacy Policy describes how Orange California Locksmith ("we," "us," or "our") collects, uses, and shares information when you use our services, whether through our website, phone calls, or direct interactions. We are committed to protecting your privacy and handling your personal information with care and transparency.
Orange California Locksmith is an emergency locksmith business based in Orange, CA, USA, providing locksmith services to residents and businesses in the surrounding areas.
1. Information We Collect
We collect various types of information to provide and improve our emergency locksmith services.
A. Information You Provide Directly To Us
When you contact Orange California Locksmith or request our services, you may provide us with personal information, including: * Contact Information: Your name, phone number, email address, and physical address (the location where you require locksmith services). * Service Details: Information about your locksmith emergency, such as the type of lock, type of property (residential, commercial, automotive), vehicle make and model, and specific issues you are experiencing. * Payment Information: If you make a payment, we may collect billing information, such as your credit card number, expiration date, and security code. This information is processed securely, often through third-party payment processors. * Identification Information: In certain situations, to verify ownership or authorization before performing locksmith services (e.g., vehicle registration, proof of address), we may request to view identification documents. We do not typically store copies of these documents.B. Information We Collect Automatically
When you visit our website, certain information is automatically collected, including: * Log Data: Your IP address, browser type, operating system, referring/exit pages, and the dates/times of your visits. * Device Information: Information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information. * Usage Information: Details about how you interact with our website, such as the pages you view, the links you click, and the time you spend on our site.C. Information Collected via Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Please refer to Section 5 for more details.2. How We Use Your Information
Orange California Locksmith uses the information we collect for various business purposes, including: * To Provide Services: To dispatch our locksmith technicians, schedule appointments, and perform the requested emergency locksmith services at your location. * Communication: To communicate with you regarding your service requests, appointments, updates, and customer support. * Payment Processing: To process payments for services rendered and manage billing. * Service Improvement: To analyze how our services are used and to improve our website, services, and customer experience. * Internal Operations: For internal record-keeping, administrative purposes, and to manage our business operations effectively. * Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
Orange California Locksmith values your privacy and shares your information only in limited circumstances: * With Our Technicians: We share necessary information (e.g., your name, address, phone number, and service details) with our trusted locksmith technicians to enable them to perform the services you requested. * Third-Party Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, analytics (e.g., Google Analytics), payment processing, and customer relationship management (CRM) services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Orange California Locksmith, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability. * Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Protection and Security Measures
Orange California Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. * Secure Communications: Our website uses SSL/TLS encryption to secure data transmitted between your browser and our server. * Access Control: Access to your personal data is restricted to authorized employees and technicians who need the information to perform their job functions. * Secure Storage: We use secure storage practices for both digital and physical records. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies (like beacons, tags, and scripts) to collect and track information and to improve and analyze our Service. * What are Cookies? Cookies are small data files placed on your device by a website. They allow the website to remember your actions and preferences over time. * How We Use Cookies: We use cookies for various purposes: * Essential Cookies: Necessary for the operation of our website (e.g., remembering your cookie consent). * Analytical/Performance Cookies: To collect information about how visitors use our website, which pages they visit most often, and if they get error messages from web pages. This helps us improve how our website works. We use Google Analytics for this purpose. * Functionality Cookies: To remember choices you make (like your language or region) and provide enhanced, more personal features. * Google Analytics: We use Google Analytics, a web analytics service offered by Google Inc., that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. * Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
6. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Your Privacy Rights (US State Privacy Laws)
Residents of certain U.S. states, including California, have specific privacy rights regarding their personal information. Orange California Locksmith is committed to complying with these laws where applicable.
For California Residents (CCPA/CPRA):
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights: * Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions. * Right to Opt-Out of Sale/Sharing: While Orange California Locksmith does not sell your personal information in the traditional sense, you have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by CCPA/CPRA), if such activities were to occur. * Right to Correct: You have the right to request the correction of inaccurate personal information. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to specific purposes. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights.How to Exercise Your Rights:
To exercise any of these rights, please submit a verifiable request to us using the contact information provided in Section 11. * We will need to verify your identity before processing your request. This may require providing us with certain personal information, such as your name, email address, and/or phone number, to match against our records. * You may also designate an authorized agent to make a request on your behalf. We will require the agent to provide proof of their authorization.8. Data Retention
Orange California Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes retaining service records for warranty purposes, tax compliance, and for responding to any inquiries related to past services. When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
10. Updates to This Privacy Policy
Orange California Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Orange California Locksmith Email: info@orangecalifornialocksmith.com Address: 300 E Chapman Ave, Orange, CA 92866
